Frequently Asked Questions
Everything you need to know about our Technical Apparel and services.
What is the best way to care for my Technical Silk or Cashmere pieces?
Most of our garments are designed for easy care. We recommend machine washing on a cold, gentle cycle and laying flat to dry. Always check the specific care label on your item for the best results.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express takes 1-3 business days. Free standard shipping is available on orders over a specific threshold as indicated at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that 'Final Sale' items cannot be returned or exchanged.
How do I determine my correct size?
You can find a detailed size guide on every product page. Our clothing is designed with a tailored yet comfortable fit; if you are between sizes, we generally recommend sizing up for a more relaxed feel.
Do you offer price adjustments?
Yes, we offer a one-time price adjustment if an item you purchased at full price goes on sale within 14 days of your original purchase date.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Afterpay or Klarna depending on your region.